Last Updated
Last updated: April 15, 2026
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect through our website, mobile applications, customer support interactions, email and other communications, social media pages we control, and related online or offline interactions connected to Cariigo (collectively, the "Services").
This Privacy Policy does not apply to information collected by third parties that are not subject to our control, including third-party websites, applications, payment providers, shipping carriers, social media platforms, or advertising partners, except to the extent we engage them as service providers as described below.
2. Information We Collect
We may collect the following categories of personal information:
- identifiers and contact information, such as your name, email address, phone number, billing address, shipping address, and account username;
- account and profile information, such as login details, account settings, saved preferences, order history, support history, and information you provide in your profile;
- transaction and payment information, such as items purchased, order amounts, shipping details, billing details, payment-related identifiers, and refund or dispute information processed through our payment providers;
- device, usage, and log information, such as IP address, browser type, device type, device identifiers, operating system, app version, crash data, pages or screens viewed, links clicked, search terms, session activity, and diagnostic data;
- communications and user content, such as customer-support messages, reviews, survey responses, photos, videos, or other materials you choose to submit;
- location-related information where you enable location features or grant device permissions;
- notification and preference settings, including whether you enable push notifications, personalization settings, or similar controls; and
- inferences we derive from collected information, such as likely product interests, shopping preferences, fraud-risk indicators, and audience segments used to personalize or secure the Services.
- camera-related information and images, when you choose to use camera-enabled features in the Cariigo app, such as taking photos for product image search, image upload, or other user-initiated in-app features; camera access is optional and used only when you actively choose to use these features, and photos or images captured through these features are processed only to provide the requested functionality, such as visual product search or content submission.
3. Information We Collect from Other Sources
We may receive information from third-party sign-in providers, such as Apple or Google when you choose those login methods, as well as from payment processors, SMS verification providers, shipping and logistics partners, customer-support providers, analytics vendors, fraud-prevention providers, advertising or marketing partners, and our affiliates or service providers. We may combine that information with information we collect directly from you to operate accounts, process orders, provide customer support, verify identity, prevent fraud, and improve the Services.
4. Cookies, SDKs, and Similar Technologies
We and our service providers may use cookies, pixels, SDKs, local storage, device identifiers, and similar technologies to keep you logged in, remember your preferences, understand how the Services are used, improve performance, detect fraud or security incidents, support analytics, and deliver or measure marketing activities where permitted by law.
You may be able to control certain cookies or device-level permissions through your browser or device settings. Disabling some technologies may affect the availability or functionality of parts of the Services.
5. How We Use Personal Information
We may use personal information:
- to create, maintain, secure, and manage accounts and user profiles;
- to authenticate users, verify phone numbers or other account details, and process important account actions;
- to process orders, payments, shipping, returns, refunds, replacements, credits, and related customer-service matters;
- to provide member, loyalty, rewards, cashback, referral, discount, or shipping-related features where offered;
- to personalize shopping experiences, recommendations, content, promotions, and app features;
- to provide customer support, live chat, and account assistance;
- to support AI-assisted or automated customer-facing features where offered;
- to improve our website, apps, products, services, fulfillment operations, and security controls;
- to send transactional messages, order updates, service communications, administrative notices, and other non-marketing messages;
- to send promotional communications and marketing messages, subject to applicable law and your available choices;
- to detect, prevent, investigate, and respond to fraud, abuse, unauthorized activity, disputes, and security incidents; and
- to comply with legal obligations, resolve disputes, enforce our agreements, and establish, exercise, or defend legal claims.
6. How We Disclose Personal Information
We may disclose personal information:
- to service providers that help us operate the Services, including payment processors, SMS or identity-verification providers, hosting and cloud-storage providers, customer-support and live-chat providers, shipping and fulfillment partners, analytics vendors, fraud-prevention providers, and other vendors acting on our behalf under appropriate contractual restrictions;
- to affiliates, subsidiaries, and related entities for operational, support, and compliance purposes;
- to advertising, analytics, and marketing partners, subject to applicable law, to understand traffic, measure campaigns, and improve relevant marketing activities;
- when required by law, legal process, regulation, court order, subpoena, or governmental request;
- to protect our rights, property, safety, security, users, or others, including in connection with fraud-prevention, investigations, or policy enforcement; and
- in connection with an actual or proposed merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar corporate transaction.
We do not sell personal information for money.
7. How Long We Retain Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain business and tax records, comply with legal obligations, resolve disputes, enforce our agreements, and protect against fraud or abuse.
Retention periods may vary depending on the type of information and the reason we collected it. In some cases, we may delete, anonymize, de-identify, or disconnect data from your active account while retaining limited records for legal, tax, payment, shipping, security, fraud-prevention, audit, or recordkeeping purposes.
8. Your Choices
You may have the following choices, depending on the Services and applicable law:
- you may review or update certain account information through your account settings where that functionality is available;
- you may unsubscribe from promotional emails by clicking the unsubscribe link in the message;
- you may opt out of marketing text messages by following the instructions in the message where applicable;
- you may control push notifications through your device settings;
- where available in the app, you may manage personalization or location-related settings through your account or device settings; and
- you may request deletion of your account or associated personal data through the in-app deletion flow where available, or by contacting support as described below.
9. U.S. State Privacy Rights
Depending on your state of residence and subject to applicable law, you may have the right to request access to certain personal information, request deletion, request correction of inaccurate personal information, request a copy of certain information, opt out of certain targeted advertising activities, or appeal a privacy-rights decision where required by law.
We will not unlawfully discriminate against you for exercising applicable privacy rights. California residents may have rights under the California Consumer Privacy Act, as amended, subject to statutory exceptions.
10. Do Not Track and Global Privacy Signals
Some browsers and devices offer "Do Not Track" or similar privacy signals. Because standards are still evolving, the Services may not respond to all such signals unless required by applicable law. Where legally required, we will process recognized opt-out preference signals in accordance with applicable legal requirements.
11. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally required notice and consent. If you believe a child under 13 has provided personal information to us, please contact us so that we can review and delete the information where required.
12. Third-Party Links and Services
The Services may contain links to websites, apps, or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties, and we encourage you to review their privacy policies before providing information to them.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. International Data Transfers
If you access the Services from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from those in your jurisdiction.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. If required by law, we will provide additional notice of material changes.
16. How to Request Account or Data Deletion
Users may request deletion of their account or associated personal data through the in-app account-deletion flow where available, or by contacting support@cariigo.com.
We may verify account ownership before processing the request. Some information may be retained or de-identified as required for legal, tax, payment, security, fraud-prevention, dispute-resolution, shipping, or recordkeeping purposes. Additional information is available on the Delete Account page.
17. Contact Us
HORIZONMATRIX INC
300 Spectrum Center Drive, Suite 1575
Irvine, CA 92618
United States
Support email:
support@cariigo.com
Phone: +1 (949) 316 7766